Fire Damage and our Restoration Process

9/10/2018 (Permalink)

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the "typical" fire damage emergency.

Step 1: Emergency Contact- The restoration process begins when you call the SERVPRO National Call Center, which staffed 24 hours a day. Our representative will ask a series of questions regarding the fire damage event and dispatch you to the correct contact.

Step 2: Inspection and Fire Damage Assessment- Our team will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service- Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, our SERVPRO team can board  up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)- The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from all Surfaces- Our team uses specialized equipment and techniques to remove soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing- Our team will clean all of the restorable items. We have multiple cleaning techniques to restore your belongings to pre-fire condition.  

Step 7: Restoration-This is our final step, getting everything into pre-fire condition.